Common queries answered

Frequently asked Questions

Usually between 3-10 days. Due to current circumstances we can not guarantee a specific delivery time. 

If the product is damaged from our end or the product is wrong you are entitled to a free return. If you change your mind and want to return the product, the product must be returned unopened within 14-days at your own expense. Please use the contact form to get in touch with us. 

To change your shipping address go to My Account – Addresses – Edit Shipping Address

Tracking numbers are not sent out automatically. If you would like a tracking number, please send an email to 

You can use the contact form on the right side of this page, or on our website. 

Please get in touch with us by using the contact form on the right side of this page and let us know the correct address. 

We can ship worldwide. If your country does not show up, please get in touch with us using the contact form. 

Usually, yes. Items will be shipped in separate packages only if the products is in a big tube or for some other reason won´t fit iinside a normal box or wrapping. 

Yes, if you are in Norway, you can choose the “pick up at the Fram Museum” option. You can then pick up your order when you have received an order complete email. Your order can be picked up during the museums opening hours.

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 Bygdøynesveien 39 | 0286 Oslo

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